Wednesday, April 28, 2021

Job Opportunity at CRDB Bank, Relationship Manager SME

Job Purpose

Recruitment of SME customers, Deposit Mobilization, Growth of quality assets and Cross selling of other bank products at a respective zone while maintaining business relationship with existing and new customers in accordance with Bank’s strategic focus.

Main Responsibilities

Business growth

Growing Loan Portfolio

  • Engage potential SME customers on daily basis with intention of Identify and negotiate business opportunities in order to recruit customers in line with business targets.
  • Track sale leads and pipelines to ensure maturity.
  • Explore opportunities in the zone and devising strategies for benefits realization.
  • Facilitate processing of SME application as per committed TAT.
  • Assist branches to develop and monitor strategic plans i.e target market, sectors and expectations based on local market survey and customer feedback.
  • Communicate and review AMs -SME portfolio performance at branch and devise remedial measures for any deviation from the target.
  • Cross selling of all bank products and services to SME Customers.


Deposit mobilization

  • Engage potential SME customers to secure deposit.
  • Support branches to solicit deposits from SME customers to meet Bank’s deposit targets.
  • Come up with initiatives to support deposit mobilization strategy.


Portfolio Quality Management

  • Overall monitoring of SME portfolio quality as per monitoring guideline to ensure attainment of set parameters.
  • Track delinquent collection to contain of NPL migration.
  • Share collection update with respectively Business Banking Managers on weekly and monthly basis.
  • Preparation and submission of periodic zonal reports as may be required by management.


Relationship management

  • Develop and maintain business relationship with existing and potential customers on behalf of the bank. Act as bank’s key contact person to SME customers.
  • Facilitate establishment and maintenance of active SME business clubs.
  • Initiate and conduct customer engagements in order to retain them and enhance loyalty.



  • Comprehensive knowledge in SME lending and SME loan cycle management.
  • Adequate experience in Credit underwriting.
  • Excellent sells interpersonal and networking skills. Ability to communicate and interact effectively with various external stakeholders.
  • Ability to organize and conduct stakeholder’s engagements.
  • A detailed understanding of banking industry regulation requirements.
  • Persuasion and negotiation skills.
  • Excellent Presentation and Training skills.


Qualifications and Experience.

  • Bachelor Degree in Business, Accountancy, Economy, Finance or any other related field.
  • Ability to keep abreast of industry changes in SME environments.
  • Minimum of 5 years experience in SME lending.


Deadline- 10th May 2021



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