Thursday, September 14, 2017



Position – Junior Customer Support Officer
  • Managing Calls(inbound calls & outbound calls)
  • Assist with providing information about all types of products and services that ABT offers to clients, non-clients and agents.
  • Ensuring timely attending of inquiries brought forward from clients as of mobile and agency banking transactions.
  • Making follow ups of all pending issues once reported.
  • Monitoring of SMS support center.
  • Monitoring of Bank’s FACEBOOK page by replying to clients and non-clients comments
  • Perform account opening verification through the Customer Acquisition App (CAA).
  • Report any malfunctioning of the mobile banking and agent banking service observed on the Selcom Bridge to your immediate supervisor, Mobile Banking Coordinator, or Alternative Channels Manager.
  • Report all Trouble-shooting of Agent POS, Mobile Banking and other technical failures to respective departments.
  • Responsible for storage and safe keeping of documentation in both database and files.
  • Coordinate, support and work together with other departments in the bank.
  • Follow other instructions and fulfil other tasks as deemed necessary by Customer Support Coordinator.
  • Prevent the occurrence of any fraud by reporting immediately any suspicious activity to both the whistle blowing channels as well as to direct supervisor(s).
Selection Criteria and Qualifications
  • Education: Diploma, Advanced Diploma or a Degree in Banking and  Finance, Mass communication, and other related field
  • Strong Customer Service skills.
  • Honest person with high integrity, and independence who will observe professional ethics in executing his/her duties
  • Strong communication skills.
  • Fluency in English and Kiswahili (ability to write fluently in both)
  • Good time management and work efficiency.
  • Good report writing skills.
  • High degree of computer literacy; good knowledge of Excel and Word.
  •  Good organizational skills, Products and Customer Awareness.
Please send your resume’ and motivation letter by email to career@accessbank.co.tz or Human Resources Department, P.O BOX 95068, Dar-Es-Salaam. Certificates and other relevant documents will only be required during the interview. Motivation letters should explain why you fit for this position and should include a summary of your achievements in your current position.
The deadline for applying to this position is September 20th 2017.
 Access Bank Tanzania is an equal opportunities employer.
Position – Legal Officers
  1. Attending court and filing of pleadings in court
  • Draft and File pleadings in respect of credit-related cases instituted for or against the bank
  • Counter sue bank’s defaulters
  • Attend court sessions and record court proceedings in all cases in various courts against the Bank.
  • Conduct research on legal matters
  • Follow up on all official matters with courts and tribunals
  1. Police Cases/Fraud
  • Support to Report cases to the police and collate necessary documentation in support of these cases
  • Follow up/attend criminal cases, liaise with the Legal Advisor in preparing witnesses and evidence required,
  • Follow up on all pending police cases
  1.  Coordination and Support of  Legal Documentation
  • Assist Credit Officers to ensure that all relevant legal documentation pertaining to credit operations are duly maintained.
  1. Coordination and Support of Recovery activities/Demand notices
  • Assist the Credit Officers in conducting of investigation of suspected fraud cases, recovery by drafting legal letters
  • Provide prompt response for all demand notices issued against the bank
  • Provide technical guidance as needed for Loan Officers/Recovery teams to properly handle recoveries, and
  • Assist recovery by drafting legal letters and demand notices to defaulters
  • Academic Qualification University Degree in Law. 
  • Must be a registered Advocate
  • Profound knowledge of the legal system, especially banking, commercial, contractual civil and criminal law
  • Experience of at least 2 years in the financial sector and law related matters.
  • Computer literacy:             Microsoft Office and Excel.
  • Languages: Fluency in English and Kiswahili. 
 Other Attributes
  • Active, dynamic and proactive character
  • Ability to meet and cope with difficult clients
  • Ability to take responsibility, work on own initiative
All motivated and interested candidates are invited to submit their application not later than 19th September, 2017 career@accessbank.co.tz  or send the application to AccessBank Head Office ( Derm House). Motivation letters should include a summary of your achievements in your current position.


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