Wednesday, August 16, 2017


Head; Business Banking

Job Purpose
Drive the implementation of the long-term strategic vision and direction of Business Banking unit; provide leadership and direction of Business Banking team.
Promote Business Banking portfolio growth (loans, deposits, and fee-based services) by implementing the approved strategic direction of the bank. Also, develop a strong understanding of customer needs by focusing on customer experience and creating strong brand awareness to deliver targeted customer propositions.

Main Responsibilities
Build an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Manage risk/return and drive quality for new and/or existing clients. Actively identify and mitigate different types of risk, such as regulatory, reputational, operational and credit risks.
Partner effectively with the branch network and other key partners to ensure the achievement of business banking performance metrics and grow the branch profitability. With the support of Zonal Managers improve performance level and business banking-specific measures for branches.
Bring the entire bank to the client by presenting the full range of bank products and services.
Leverage on reporting and sales tools to proactively identify and convert sales opportunities.
Serve as a trusted advisor to the client in delivering comprehensive business banking products and solutions tailored to financial needs and circumstances of the client.
Identify, recommend and promote products and solutions that best serve the client while adhering to risk parameters that protect the bank.
Build relationship management team (RMs), Business Bankers and Loan Officers that will serve clients in analyzing products and service growth opportunities that ensures profitability of portfolio.
Protect the bank by following sound risk management protocols and adhering to regulatory requirements.

Develop and manage a disciplined marketing process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects.
Manage the Business Banking portfolio by leading the bank’s strategy to grow deposits, increase share of fee income, increase loans and manage margins.
Track sales and activity performance on key metrics within the zones to ensure employee productivity is meets/exceeds market standards.
Prepare budget and ensure that the Business Banking objectives are met, also prepare and implement the MSME & SACCOS strategy of the bank.
Drive the rollout of any new product ensuring that implementation happens within the agreed budget and timelines across assigned region.
Lead the team for product development, implementation, pricing and streamlining portfolio in order to improve customer experience, reduce cost-to-serve and maintain competitiveness.
Work closely with Zonal Managers in managing business centers throughout the branch network.
Responsible for launching and management of NMB Business Clubs to enhance customer experience.
Maintain and observe the bank’s control standards, implement and observe compliance policy, including timely implementation of recommendations made by internal/external auditors and external regulators.
Protect both customer and bank information by ensuring documents, computers files, and all confidential matters are appropriately handled as set forth by NMB confidentiality policy.
Be vigilant in driving staff behavior as per NMB values.

Strategic awareness of Business Banking/SME product market offering and P&L management.
Strong knowledge of credit analysis and risk management.
Profound understanding of SME market, key competitors and competitive edge to win and retain quality customers.
Excellent knowledge of bank operations and financial markets in Tanzania
Understanding of local operating markets and their corresponding span(s) of control.
Negotiation and influencing skills.
Leadership and interpersonal skills.
Excellent communication and presentation skills.

Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business Administration or equivalent.
Master’s degree will be an added advantage.
At least 10 years of proven experience in driving Business Banking portfolio; 5 years being in a senior management role.


Location: Head Office

Head; Banking Operations

Job Purpose
Provide leadership and direction of NMB Banking Operations and be responsible for the development and maintenance of the bank’s Head Office operations ensuring that it continually acquires and maintains a profitable business with minimum risk.

Main Responsibilities
Oversee, coordinate, direct, and provide guidance to the department and the bank on all operational activities.
Lead the Banking Operations teams i.e. Clearing, Trade Operations, Treasury back office, Central Processing, Remittance and Operations Support team through building, empowering, and providing them with operational skills required to sustain current and future NMB bank growth.
Coordinate operational business activities of the bank’s Head Office departments with a view of improving efficiency and control standards across the network.
Participate in the preparation and implementation of the bank’s periodic reviews of the business plan.
Monitor network operational standards through system reports, internal and external audit reports and follow up rectification process of all high/medium risk issues in liaison with Chief Operating Officer.
Give direction and solid input to the development and implementation of the key snap checks focusing on sensitive operational areas for all branch network .
Play a major role in identifying key operational control weaknesses of the bank core system and give directions on the best way forward to achieving required controls.
Participate effectively in the bank projects geared to introducing new products and services and/or improving existing products and services.
Coordinate production of annual budget within various Operations units; review and implement a system for control in adherence to the set budget, and report quarterly performance outcome of the departmental budget to the Chief Operating Officer.
Oversee and participate in the review, refinement and implementation of branch returns for monitoring operations of branches and update the Chief Operating Officer as appropriate.
Coordinate and oversee the development and documentation of quality bank’s operations manuals in line with business focus.
Prepare and oversee the review, design and implementation of the Operations department annual strategic objectives and report regularly or as appropriate to the Chief Operating Officer.
Develop and put in place appropriate management information system to support the operations activities of the bank.
Oversee the preparation and implementation of a plan for substantially improving customer service.
Oversee clearing activities of the bank and be a key player in coordinating and managing all BOT operations related issues with NMB bank.
Be a key player in coordinating and managing all NMB operations related issues for all commercial banks.
Represent the bank on operational issues at internal/ external forums and be a role model in representing the bank’s good image.
Work closely with the Chief Operating Officer and all Head Office departmental Heads, Zone Managers and Branch Managers in streamlining the operational functions of the bank and recommending beneficial operational Changes from time to time.
Work closely with other Head Office Heads in identifying weaknesses in the Current products, processes and services and recommending appropriate solutions to minimize risks.
Manage information flow in both directions, upwards and downwards.
Build, develop and lead “Winning Teams” through good guidance, training and empowerment.
Be a role model in all aspects of management to the direct reports and other team members within the network.

Good background of Banking Operations in products and services.
Good understanding of NMB Operations and products offering.
Understanding of evolution in technologies used in Banking Operations.
Leadership skills and people management skills.
Excellent communication and presentation skills.
Ability to plan and think strategically.

Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business, Finance or its equivalent.
Master’s degree will be an added advantage.
Advanced computer skills is a requirement
At least 10 years of working experience in Banking Operations; 5 years being in senior management role at a reputable bank or financial institution.


Location: Head Office

Specialist; Card Settlement & Reconciliation

Job Purpose
Responsible for performing clearing and settlement of incoming and outgoing files of various card associations, preparing financial reports for all card related accounts and ensure all accounts are properly reconciled to avoid loss in revenue.
Develop metrics to monitor financial performance of Card Business ensuring compliance to international card association operational procedures in settlement process.

Main Responsibilities
Ensure daily settlement process for Visa and MasterCard is performed correctly.
Liaise with treasury and Finance department to ensure there is enough fund before settlement due date
Advise card operation and card accounts to work on rejected settlement entries.
Prepare settlement voucher for issuing and acquiring business for onwards posting at Finance department.
Manage NOSTRO settlement account and mirror account, similar entries are reflected on both accounts.
Manage BOT settlement accounts for domestic/intra country settlement.
Ensure P&L for Card Business and VAS is prepared on time.
Manage the reconciliation of all settlement and card business accounts.
Ensure timely processing for correct billing on card holder's accounts; prepare Voucher for cardholder refund and merchant debit payment.
Ensures business rules on suspense and control accounts are adhered to.
Process merchant payment on time and advise merchants on daily settlement position.
Process chargeback payments to card holders and recover funds from merchants for failed chargebacks.
Ensure timely processing of Visa and MasterCard transaction fees and operational charges.
Prepare cards product profitability model and ensure adherence.
Adhere to highest levels of customer experience to both, external and internal customers and analyze customer behavior to identify new sources of revenues.
Workout on outgoing and incoming files for Visa and MasterCard to investigate rejected files/discrepancies.
Provide coaching and training to branch staff and call center.

Vast knowledge in Card business obtained from Visa or MasterCard.
Excellent communication and presentation skills.
Interpersonal skills.

Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Accounts/Finance/Banking or its equivalent.
Master’s degree will be an added advantage.
Advanced computer skills is a requirement.
At least 3 years of banking experience in Card Business


Location: Head Office


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