Jobs at National Microfinance Bank PLC (NMB BANK)

NAFASI ZA KAZI / AJIRA BENKI YA NMB, TANZANIA - MAY 2017

VACANCIES AT NMB BANK
Senior Network Specialist (WAN/LAN)

Job Purpose

Plan, organize and deliver cost effective and efficient network infrastructure services (WAN/LAN) that meet and exceed business and customers’ expectations (availability, performance, resiliency, security and continuous improvement).
Manage branch WAN and LAN network projects, enhancements, advanced troubleshooting and day-to-day optimizations and support of the entire bank’s network infrastructure.


Main Responsibilities:

Develop, implement, and maintain policies, procedures, processes, standards, and guidelines for branch network resource administration and appropriate use.
Manage and ensure optimal operation of all branch network hardware and equipment (routers, switches, firewalls, load balancers, etc.) for the LAN, WAN, internet and business partners connections.

Conduct research and propose appropriate recommendations on branch network products, services, protocols, and standards in support of network service continuous improvements.
Provide periodic capacity & forecast planning statistics and reports to aid in management decisions.
Consult with the management and design access policy for the acceptable use of the networks which apply to everyone.
Prepare and maintain spare part lists, monitor inventory and ensure that all the critical parts for network infrastructure systems is always available for fault repair and emergency requirements for respective zones/branches/HQ Networks.
Prepare and maintain entire bank’s WAN/LAN infrastructure documentation, and update it regularly to accommodate any change for both active & passive networks.
Enhance approaches and technical methods used by Networks team/NOC/Field Support for Branch Network support and troubleshooting techniques to ensure smooth branch business operations.
Review and Support NMB WAN/LAN networks for enhancement of the existing network infrastructure through periodic upgrades (hardware & software).
Administer network systems related to NMB branch LAN, WAN, business partners and internet to ensure optimized performance and quality in a secure manner.
Design  data network infrastructure (physical and virtual) for the purpose of ensuring cost effective and efficiency of the networking systems
Plan, develop, implement and supervise major WAN and LAN projects that require network service.
Administer network monitoring applications to ensure the network infrastructure deliver the intended services efficiently and provide daily/weekly/monthly and quarterly reports.
Work with network service providers & suppliers to ensure branch and business partners integrations to NMB networks are done in an effective manner and completed within agreed timelines.
Review, enforce and manage supplier service contract and SLA; validate and reconcile bills for effective cost management.
Review and advice management on different initiatives to improve Network infrastructure and operation excellency in an effective approach to benefits both internal and external customers.


Attributes

Knowledge of bank’s products and operations.
Advance knowledge of the Network Support and troubleshooting.
Cisco Unified Contact Center Enterprise technologies.
Strong knowledge of switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
Knowledge of audio and video conferencing backend systems, Cisco TMS, voice gateways, Content Servers, VCS controller and VCS expressway.
Strong planning and organizing skills.
Project Management skills.
Ability to communicate clearly, pleasantly and confidently with staff and external organizations both orally and in writing.
Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies.
Strong management & leadership skills. Be a team player that motivates and educates other team members especially level 1 and field support.
Ability to manage network service providers , vendors, contractors, and others.


Qualifications and Experience

Bachelor in computer Science or related academic field.
5+ years combined networking, security, telephony, video, unified communications experience Network design, implementation and support environment.
In-depth experience of Cisco Wireless LAN technologies.
Knowledge with Cisco Nexus technologies.
Must have current CCNP & CCNP Security (aspirations to become CCIE – R&S/DC a major plus).
Other Network Professional certifications (ITILv3, CCIP, CCVP, CCDP, CCDE, ISE, Radware, F5) etc.

Location: Head Office


Deadline:2017-May-21

APPLY ONLINE
============

Senior Network Specialist (Core Network)

Job Purpose
Plan, organize and deliver cost effective and efficient network infrastructure services (Data, Voice, & Video) that meet and exceed business and customers’ expectations (availability, performance, resiliency, security and continuous improvement).
Manage network projects, enhancements, advanced troubleshooting and day-to-day optimizations and support the entire bank’s network infrastructure.

Main Responsibilities:
Review and validate internal customer/business requirements in order to create High-Level and Low-Level Network Designs that meets and exceeds the requirements.
Develop, implement, and maintain policies, procedures, processes, standards, and guidelines for network resource administration and appropriate use.
Manage and ensure optimal operation of all network hardware and equipment (routers, switches, firewalls, load balancers, etc.) for the LAN, WAN, Data Center Network, Contact Centre, and WLAN.
Conduct research and propose appropriate recommendations on network products, services, protocols, and standards in support of network service continuous improvements.
Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
Consult with the management and design access policy for the acceptable use of the networks which apply to everyone.
Prepare and maintain spare part lists, monitor inventory and ensure that all the critical parts for network infrastructure systems are always available for fault repair and emergency requirements for respective zones/branches/HQ Networks.
Perform system upgrades in order to patch gaps noticed in network infrastructure operating systems.
Prepare and maintain entire bank’s network infrastructure documentation, and update it regularly to accommodate any change for both active & passive networks.
Enhance approaches and technical methods used by Networks team/NOC/Field Support for branch network support and troubleshooting techniques to ensure smooth branch business operations.
Review and support data center networks; enhance the existing network infrastructure through periodic upgrades (hardware & software)
Administer network systems related to NMB branch LAN, WAN, business partners and internet to ensure optimized performance and quality in a secure manner.
Design data network infrastructure (physical and virtual) for the purpose of ensuring cost effectiveness and efficiency of the networking systems.
Plan, develop, implement and supervise major projects that requires network service.
Administer network monitoring applications to ensure the network infrastructure delivers the intended services efficiently and provide daily/weekly/monthly and quarterly reports.
Custodian of network hardware (data, voice and video) and configuration items (CI’s) within the bank.
Work with network service providers & suppliers to ensure branch and business partners integrations to NMB networks are done in an effective manner and completed within agreed timelines.
Review, enforce and manage supplier service contract and SLA; validate and reconcile bills for effective cost management.
Review and advice management on different initiatives to improve Network infrastructure and operation excellency in an effective approach to benefits both internal and external customers.
Design, stage, configure, implement, and support VoIP & Contact center systems and configurations installations.
Ensure quality of service to for optimal operation of voice & video applications from branch networks to Head Office.
Responsible for Wide Area Application Services to improve performance of applications over the Banks WAN.
Execute internal proof of concepts on new technologies to improve network performance.
Manage escalations from customers & network specialists when logged cases exceed network specialist SLA.
Share knowledge with NOC Support & Network Specialists on solutions to un-documented issues.
Manage, allocate and document IP address to new and existing branches.
Monitor network devices and pinpoint critical issues exceeding thresholds that could lead to downtime.
Support network users with access to network resources.

Attributes
Knowledge of bank’s products and operations.
Excellent Communication skills.
Advance knowledge of the Network Support and troubleshooting.
Cisco Unified Contact Center Enterprise technologies.
Cisco Wireless LAN Controllers & Lightweight Access Points.
Strong knowledge of voice, video and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
Knowledge of audio and video conferencing backend systems, Cisco TMS, voice gateways, Cisco MCU, Content Servers, VCS controller and VCS expressway.
In-depth knowledge of IP networks, Layer 2 & Layer 3 protocols.
Strong management & leadership skills.
Ability to manage network service providers , vendors, contractors, and others.

Qualifications and Experience
Bachelor in Computer Science or related academic field.
5+ years combined networking, security, telephony, video, unified communications experience Network design, implementation and support environment.
Must have current CCNP & CCNP Security (aspirations to become CCIE – R&S/DC a major plus).
In-depth experience of Cisco IOS, IOS-XE, NX-OS.
In-depth experience of Cisco Wireless LAN technologies.
Knowledge with Cisco Nexus technologies.

Other Network Professional certifications (ITILv3, CCIP, CCVP, CCDP, CCDE, ISE, PCNSE, Fortinet NSE, Radware, F5).

Location: Head Office


Deadline:2017-May-21

APPLY ONLINE
============

Senior Network Specialist (UCS)

Job Purpose

Plan, organize and deliver cost effective and efficient unified communication services (Data, Voice, & Video) that meet and exceed business and customers’ expectations (availability, performance, security and continuous improvement).
Manage different IP telephony enhancement, advanced troubleshooting and day-to-day optimizations and support of the entire bank’s VoIP and video infrastructure.


Main Responsibilities:

Perform implementations of voice and video solutions for the bank, including development of solution designs, implementation plans and documentation.
Develop, implement, and maintain policies, procedures, processes, standards and guidelines for unified communications resource administration and appropriate use.
Manage and ensure optimal operation of all unified communication hardware and equipment (routers, switches, servers, TV screens, collaboration endpoints etc.) for the NMB Head Office users, contact center and branch users.
Conduct research and propose appropriate recommendations on unified communication products, services, protocols, and standards in support of user experience continuous improvements.
Provide periodic capacity & forecast planning statistics and periodic reports to aid in management decisions.
Consult with the management and design access policy for the acceptable use of the unified communications services.
Prepare and maintain spare part lists, monitor inventory and ensure that all the critical parts for unified communications systems is always available for fault repair and emergency requirements for respective zones/branches/HQ Networks.
Prepare and maintain entire bank’s UCS infrastructure documentation, and update it regularly to accommodate any change for both active & passive devices.
Review and support unified communications enhancement of the existing infrastructure through periodic upgrades (hardware & software).
Plan, develop, implement and supervise major UCS projects.
Keep custody of UCS hardware (data, voice and video) and configuration items (CI’s); oversee collaboration services within the bank.
Review, enforce and manage supplier service contract and SLA; validate and reconcile bills for effective cost management.
Work with contact center and vendor technical teams to prospect and develop Cisco unified communications design, installation, and support opportunities.
Design, stage, configure, implement and support for VoIP & Contact center systems and configurations installations.


Attributes

Strong planning and organizing skills.
IT Service Management skills.
Excellent problem solving, decision making and analytical skills.
Project Management skills.
Leadership and time management skills.
Ability to communicate clearly, pleasantly and confidently with staff and external organizations both orally and in writing.
Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
Committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies.
Strong management & leadership skills. Be a team player that motivates and educates other team members especially level 1 and field support.
Ability to manage network service providers , vendors, contractors, and others.
Strong knowledge of voice, video and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
Knowledge of audio and video conferencing backend systems, Cisco TMS, voice gateways, Cisco MCU, Content Servers, VCS controller and VCS expressway.
Must have knowledge of video conferencing protocols, communications and standards, H.323, SIP, E.164.


Qualifications and Experience

Bachelor in computer Science or related academic field.
5+ years of Cisco technical experience, including design, implementation and support of Cisco Unified Communications solutions.
Cisco Unified Contact Center Enterprise technologies with in-depth experience of Cisco core networking, voice communications, Instant Messaging and Presence, voice conferencing, collaboration edge, unified voice messaging, unified contact center and legacy PBX integration.

Hands on experience on multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCX preferred.

Location: Head Office


Deadline:2017-May-21

APPLY ONLINE
============

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