NAFASI YA KAZI STANDARD CHARTERED BANK TANZANIA
Central Filing Unit Officer
Location: Dar Es Salaam, Tanzania
Application Deadline: None
Type: Full time
Career Level: Entry Level
Salary Range: Not specified
Number of Jobs: 1
Relocation Available: No
To ensure that all account opening documents are fully compliant
To highlight any deficiencies on new accounts opened and follow through
To archive all account opening documents centrally and to act as custodian for the same
Ensure maintenance of a healthy business environment through strict compliance with Anti-Money Laundering and Compliance Risk Management standards, as defined by the Group and Local regulatory Authorities
Key Roles and Responsibilities
Daily update the CFU Master Schedule with details of all customer transactional accounts opened the previous working day in SCB Tanzania using IDS report.
Data input on the CFU Master Schedule for all accounts received from branches – the date the account documentation is received at CFU, date documentation and system data is verified and date compliant file is duly filed.
Receive all account opening documents from branches and cross check for any inaccuracy on the forwarding memo from the branch to ensure all listed documents are enclosed.
Through usage of Check-list, perform a diligent, accurate quality assurance check on all newly opened accounts received from branches with regards to documentation ensuring they meet current CDD/AML account opening standards and policies
Review Account Opening Form which has deficiencies ensuring complete understanding of the details thereof and focus on whether resolution of the application requires any kind of contact (telephonic, pick up of documents or face to face) with the customer.
Where the application does not require any customer contact for resolution (i.e resolution can be done on the basis of available information and documents) or pertains to internal gaps, then arrange to do so by noting the details in a separate assigned form
Where the application requires customer contact; contact the customer on the given telephone number(s) and obtain the required details. Coordinate with Logistics team for arranging to have the documents dropped at a designated branch. In case the resolution requires the Bank to have a face to face meeting with the customer, the case to be sent to sales team
Ensure where necessary, AOFs are sent back to the branches for rectification
Prepare daily monitoring of pending applications and escalating items pending beyond a pre-determined agreed cut off time
Ensure that a proper record is kept for all mandates that have been requested by business or L&C or other parties and these are only released after seeking approvals from the right authorities and are followed up for subsequent return.
Ensure that all customer mandates are kept securely during the day and overnight
Ensure filing of customer mandates and other customer documentation is within the set timelines as per SLA
Ensure that all mandates for closed accounts are pulled out, marked obsolete and filed separately.
Act as a custodian of CFU Keys
Ensure that Lan Administration access levels and controls are abided by as set in the existing process flows.
Ensure that all Health and Safety regulations are being adhered to in your work environment and all malfunctions are reported and followed through.
Ensure that all the SCB CDD/ AML regulations and policies are being adhered to in all cases.
Report to the Unit Manager any adverse anomalies which impact the business as soon as this is known to you.
Perform any other duties as assigned to by the CFU Manager or Head of CB Operations
Provide support to the business on documentation issues in order to improve quality and the overall turn around time in account opening
Facilitate for retrieval and disseminate all requested copies on behalf of the business.
Assist staff doing SDD / EDD reviews with responses as per the SLA.
Improve customer service standards in CB – in line with Group initiatives of Customer Complaints Management , Operational Excellence, etc
Support the Unit Manager and Head, CB Operations in implementing SCB policies regarding AML/ CDD policies and adopting any imminent changes
Qualifications and Skills
A good understanding of the Account Opening process including legal requirements.
An eye for details and keenness to maintain high standards on CDD/AML.
Minimum of a C in English and Maths at Olevel
Quick learning and adaptation to new processes/procedures
Ability to spot process improvement opportunities
Commitment towards team goals and an excellent team player
Able to work under tight time constraints
Undergarduate degree or equivalent
Passionate about achieving /exceeding targets and delivering promises
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
JISHINDIE ZAWADI YA GARI, CAMERA, SPEAKER NK KILA MWEZI, BONYEZA HAPA KUJISAJILI BURE KISHA FUATA MAELEKEZO============
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