Consular Assistant at British High Commission

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category: Foreign and Commonwealth Office (Consular Roles)
Job Subcategory: Consular

Job Description (Roles and Responsibilities)  
Main purpose of job:

To provide a high quality and efficient consular service to British nationals in Tanzania in line with the standards set out in our publication "Support for British Nationals Abroad: A Guide

Roles and Responsibilities:

As consular assistant you will be responsible for playing a key role in a small team providing consular assistance in Tanzania. You  will also work closely with colleagues across the Sub-Saharan Africa network and in the UK in order to ensure excellent delivery and consistency of services.

Providing advice and consular assistance, often to the most vulnerable British nationals in Tanzania. This may include: visiting people who have been arrested, are in prison or hospitalised; supporting bereaved families and victims of crime, victims of sexual assault and dealing with cases involving child abduction. The candidate must be able and willing to engage on these difficult issues. 
Assisting applications for  Emergency Travel Documents.
Liaising with partners including local authorities, British companies, the tourism industry, airlines, wardens, consular correspondents, NGOs, other diplomatic missions etc.
Participating in outreach activities.
Contributing to crisis planning and response in Tanzania.
Managing information, completing returns and other administrative tasks.
The successful candidate must be prepared to work out of hours if required, and to cover colleagues’ absences (see below on time of in lieu/overtime).
Essential qualifications and experience  
For many British nationals, the only contact they will ever have with a British mission will be through our consular services, often in times of great personal distress. As a customer-facing member of staff,  you will need to have excellent communication skills and be able to deal with distressing situations in a sensitive manner and with empathy.  

You must demonstrate the following key skills and attributes:

Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
Excellent customer service skills; ability to respond to a range of customer needs and cultivate strong relationships with customers and stakeholders.
Calmness under pressure;
Ability to research and follow guidelines, and to plan and prioritise effectively;
Ability to work well with others - to build and maintain relationships with customers and stakeholders;
Strong problem solving skills using own judgement;
Ability to respond quickly to changing priorities, sometimes in pressurised environments;
Must be prepared to react positively to change and ready to try new ways of working
Excellent IT Skills (a working knowledge of Microsoft Excel, Word and Outlook is essential);
Numeracy skills
Level of language required: fluent (if non-native English speaker then IELTS band 7 or TOEIC 875 points or above or equivalent). 
Desirable qualifications and experience  
Knowledge of Swahili is beneficial but not essential
An understanding of the way of life in the UK and familiarity with the operating environment in Tanzania

Required competencies  
Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service
Application deadline  
15 November 2016
A2 (L)
Type of Position: Part-Time, Permanent
Working hours per week:17.5 hours per week
Region: Africa
Country/Territory: United Republic of Tanzania
Location (City): Dar Es Salaam
Type of Post: British High Commission
Number of vacancies: 1
Starting monthly salary (): TZS. 953,994 Gross and TZS. 95 399 + TZS. 9 539 ( Social security and Workers Compensation Fund )
Start Date: 3 January 2016

Other benefits and conditions of employment  
This is a part time role (Mon – Wed 0900 - 1315; Thurs 0900 - 1345).  The nature of consular work means that out of hours emergencies can occur.  TOIL (time off in lieu) or overtime is paid subject to prior agreement by management and the FCO in London.

Additional information  
The jobholder will be part of  a busy consular team in a challenging but rewarding front-facing role. They will help customers through some of the most difficult experiences of their lives.

All applicants must be legally able to work in Tanzania with the correct visa/status or work permit.
Staff members recruited locally by the British High Commission in Dar es Salaam are subject to Terms and Conditions of Service according to local Tanzania’s employment law.
Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates. 
Reference checking and security clearances will be conducted.
If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. 
Note: Any questions you may have about this position will only be answered during interview, should you be invited.
Please note that incomplete applications will not be taken into consideration. Only shortlisted candidates will be contacted.  Interviews will be held the week of 28 November 2016 during which written and spoken English will be tested.


Source: The Guardian 14 November, 2016

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