Relationship Officer at Tanzania Postal Bank (TPB)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized
Relationship Officer (1 position) to join Directorate of Retail and Business Banking.
Relationship Officer will be dealing with developing business relationship with the Bank clients so as
to grow loan portfolio to set levels as per allocated targets. Also to harvest the business relationship
with client so as to drive service usage and grow deposits from SME's clients.
Reporting Line: Branch Manager/Manager SME’s
Locations: Head Office
Work Schedule: As per TPB Staff regulations
Salary: Commensurate to the Job Advertised
 Customer acquisition by actively soliciting potential clients
 Managing the bank’s loan portfolio by ensuring close follow ups of their respective customers.
 Directly work with customers to deepen existing relationships through the analyses of needs
and provision of products and services.
 Creatively tailor products to meet individual customer needs.
 Responsible for the growth of quality Business loans portfolio
 Analyses and reviews quality of potential and existing business to ensure maximum
 Maintain accurate and up-to-date records of all actual and attempted customer interactions.
 Conduct customer meetings that have defined call objectives, desired outcomes and a wellconstructed
 Provide feedback to senior management, marketing and product management on customer’s
needs and the efficiency of marketing strategies and tactics.
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services”. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
 Liaise and provide leadership in areas of expertise, particularly in the provision of products
and services to customers.
 After consideration of individual case merits, recommend credits applications for approval by
relevant authorities.
 Manages credit quality standards through effective management of risk according to the
Credit manuals and policy.
 Be conversant with the AML/CDD requirements. Undertake actions to ensure compliance
and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering
and CDD requirements are complied with.
 Guide prospective customers who come over the counter for enquiries.
 Perform any other duties as may be assigned by Branch manager from time to time.
 Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
 Scrutinize loan applications, to review feasibility reports and prepare appraisal reports and
accompanying memorandum for action of by relevant loan sanctioning authority.
 Verify loan application forms, crosschecking the requirements and advise customers
 Maintain borrower’s files and ensure that all pre-disbursement conditions are fulfilled.
 Ensure that loan installments from customers are posted into relevant accounts.
 Follow-ups on non-performing loans/customers that are not paying their loan as per the
 Ensure that weekly, monthly, quarterly, annual and any other reports on loan portfolio are
accurate, complete, and prepared on schedule.
 Prepare all branch returns and ensure they are in accordance with the credit policy and
lending manual.
 Verify postings of loan administration fees for customers whose loans have been disbursed.
 Ensure proper filling of customer credit documents and correspondents.
 Improving the quality of our data by ensuring all their customers data is captured as per KYC
set rules and regulations.
Bachelor degree in Banking, Accounting, Sociology, Economics, Marketing, Business
Administration, Actuarial Science, or Any other Related Fields.
Skills / Attributes:
 Strong leadership & people management skills
 Positive and Optimistic attitude.
 High levels of Personal Motivation to achieve set targets
 Team player
The position will attract a competitive salary package, which include benefits. Applicants are invited to
submit their resume (indicating the position title in the subject heading) via e-mail to: Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in
any way be attached during application.
Avoid scams : NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a
payment for any reason, please call +255 22 2110621-2 to report the scam. You also don’t need to
know one in TPB to be employed. TPB is merit based institution and to achieve this vision, it always
go for the best.
Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental,
health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety management.
Late applications will not be considered. Short listed candidates may be subjected to any of the
following: a security clearance; a competency assessment; physical capability assessment and
reference checking.
Please forward your applications before 28th June 2016.
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