Call Center Agents at Perigon Human Capital Solutions Ltd (3 Positions)

Call Center Agents

Perigon Human Capital Solutions Ltd

Date Posted: Apr 11, 2016 
Application Deadline: Apr 15, 2016
Position Description:

Perigon Human Capital Solutions Ltd

Job Title:Call Center Agents

Positions: 3

Location:Dar es Salaam

Salary:TZS 1M – 2M Gross

Our client is a startup taxi order business company with international exposure. The urgently seek to hire a 3 call center agents. Candidates who have worked with a larger tour operator/organizer before or at the front desk in an international hotel before are encouraged to apply.


• Answer courteously inbound calls.

• Respond to customer inquiries.

• Respond to sales leads and calls from current and potential customers.

• Place outbound follow-up calls to persuade potential customers to complete and submit an application

• Generate customer interest in the services offered by the company.

• Provide personalized customer service by responding to the needs of the customers.

• Ensure feedback from the customer to further improve the customer services.

• Manage and update customer databases with the status of each customer.

• Coordinate with the dispatch team to provide services on time to customers.

• Build customer loyalty by follow-up of customer calls.

• Evaluate problems of the customers and provide logical lasting solutions.

• Process orders, forms and applications

• Assist customers with any technical issues experienced with mobile applications and escalate any issues to management appropriately.

• Meet Quality Assurance Requirements and other key performance metrics

Skills and qualifications required

• Bachelor’s Degree preferred, but not required

• Tech savvy person who is used to use mobile apps and web applications

• Preferably young , brilliant, good looking and presentable ladies

• At 2 years of experience in a call center or customer service environment

• Has a smartphone and is able to explain the usage of a mobile app via the phone

• Loves interaction with clients and drivers via the phone (taxi, bajaj)

• Stress resistant

• Structured, organized and efficient

• Fluent in English and Swahili

• Trustworthy, good team player who is willing to ask for help and offer support

• Should be okay with working in rotating shifts to provide service 24x7 towards the clients

• A good network within the hotel / tour operator business is a plus

• Good data entry and typing skills

• knowledge of administration and clerical processes

Application Instructions:

If you meet the requirements and are interested to work in a dynamic team, kindly send your CV to quoting the job title on the subject matter (Call Center Agent TZS 1M – 2M Gross) indicating your current and expected salary.

Only shortlisted candidates will be contacted

Application deadline: 15th April 2016


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