Web & Mobile Software Developer
Technical Support & Customer Service Rep
Bongo Live Enterprises is a mobile technology & digital marketing company based in Dares Salaam (www.bongolive.co.tz). Bongo Live's unique service provide businesses platforms to reach new customers and communicate with existing customers via mobile, email, web and social media. Bongo Live was recently named a Forbes Africa top 20 technology startup company. If you are seeking a company that is professional, fun, fast paced and provides a chance to learn skills beyond your role then you've found your match. We are seeking a candidate to handle technical support queries regarding our mobile and web software and liase with team members to resolve issues. . Requirements: • Excellent written and oral fluency in English & Swahili • Technical qualifications in computer science, computer engineering, telecoms or related field. • Experience in software development (web and mobile) preferred. • Experience in a customer relations, sales or customer support role (preferred) • Ability to work independently and flexibly beyond job description • Quick Learner and ability to think on your feet • Ability to work in a fast-paced team environment and manage subordinates • Technology savvy & comfortable with online services • Patient, calm under pressure and highly organized • Location - Dar es Salaam, Tanzania Responsibilities: • Handle customer queries & requests • Perform tests to replicate customer issue • Provide timely customer support for any issues faced. • Perform regular client follow ups • Work with team members to ensure client issue is resolved • Keep detailed records of requests • Communicate with customers via email • Providing management with feedback Only qualifying candidates will be contacted.
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