Client Operations Manager at Frank Management Consult Ltd

Job Title: Client Operations Manager
Our Client a leading global Logistics company in Tanzania is currently seeking to recruit qualified Tanzania Citizen for the position of a Client Operations Manager. The Successful candidate will be responsible for managing, controlling and leading all the Client Operations activities in the country to ensure a seamless delivery of the products to the customer.

• Lead and manage the field Operations team to focus on the key Performance Deliverables
• Managing Customs Clearance & deliveries on the ground with coordination with the CSO.
• Receive and dispatch of Documentation
• Proactive communication with customer service in case of exceptions
• Vendor relations including TPA
Receive vendor invoices and coordinate changes to Job costing with the CSO, if any Spot procurement for Air and Ocean

• Sending original invoices to customers
• Support customer service in customer query resolution and exception handling
• Maintain relationships with Carriers , obtain rates and maintain tariffs
• Work with CI on continuously improving processes, procedures to heighten productivity, timeliness and quality
• Ensure compliance to internal & external audit controls

Minimum Requirements

• Degree in business related field, logistics operations option an added advantage
• 8+ years’ experience in managing large Operations in the Logistics sector
• Experience in Operations and wide exposure for Sea, Air, VAS including Trucking, CHB, Warehousing and Cargo-Insurance
• Lean / Sigma, Process knowledge
• Good understanding of MODS/Kewill/Fact

Application Procedure

All applications should be made on/ before 5th February 2016. Clearly indicate the position applied for on the subject line

The Recruitment Manager
Frank Management Consult Ltd

Email: CC

Visit us on Frank Management Consult
Frank Management Consult Ltd Nyaku House,1st Floor, Argwings Kodhek Road,Hurlingham.

Avoid scams : NEVER pay to have your CV / Application pushed forward. Any job vacancy requesting payment for any reason is a SCAM.


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